Frequently Asked Questions
7cb FAQ — Answers to All Your Questions
Accounts, deposits and withdrawals, gameplay, bonuses and security — everything you want to know about 7cb in one place.
7cb is a trusted online gaming platform in Bangladesh. Whether you are new or an experienced player, the Q&As below will give you a clear understanding of everything from creating an account to depositing via bKash or Nagad, understanding game rules, using bonuses and playing safely. If you cannot find your question, use the live chat in the CTA section below to speak with us directly.
Account and Registration
To create an account at 7cb, you will need an active mobile number, a valid email address, and your name and date of birth. The registration process is quick and fully available in Bengali. Providing accurate information is important because your identity will be verified at the time of withdrawal.
No, only one account per person is allowed. Opening multiple accounts from the same device or household is against the rules and may result in account suspension. Full details are available in the terms and conditions.
Use the 'Forgot Password?' option on the login page. A verification code will be sent to your registered email or mobile number. Enter the code to set a new password and return to your 7cb account. If you still have trouble, get help via live chat.
Account verification keeps your funds secure and prevents unauthorized access. Contact the support team via live chat to complete identity verification before making a withdrawal at 7cb. This is an important step in keeping your account safe.
Deposits and Withdrawals
Money deposited at 7cb via bKash typically appears in your account within a few minutes. During busy periods it may take up to 15 minutes. If your deposit has not arrived, contact support via live chat with your transaction ID.
The minimum deposit at 7cb is ৳200, and this applies to all payment methods including bKash, Nagad, Rocket and Upay. Players on a small budget can get started with ease.
Withdrawal requests at 7cb are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳800. Fast payments are available via bKash, Nagad, Rocket and Upay.
7cb does not charge any deposit or withdrawal fees itself. However, your payment provider (such as bKash or Nagad) may apply their own transaction charges depending on that provider's policy.
Go to the cashier section of 7cb and select Nagad. Send the payment from your Nagad app to the merchant number displayed, then enter the transaction ID in the form. Your balance will be credited within a few minutes.
Games and Gameplay
7cb offers betting on cricket, football, kabaddi and various other sports, as well as slots, live casino, fishing games and bingo. Top games from PG Soft, Pragmatic Play, JILI and Spribe are all available here.
To bet on BPL matches, go to the cricket section of 7cb and select a live or upcoming match. You can place bets on various markets including match winner, total runs and wickets. Odds update in real time during live betting, so read the match situation carefully before placing your bet.
Yes, 7cb is fully mobile-friendly. Access the site from the browser of any Android or iOS smartphone — no separate app download is needed. All games and payment features work fully on mobile.
RTP (Return to Player) is the theoretical percentage of total bets that a game returns to players over the long term. It is an average across millions of spins — not a guarantee of your personal result in any single session. Games always run on a certified random number generator.
Volatility, or variance, refers to how frequently and how large a game's payouts are. High-volatility games pay out larger amounts but less often; low-volatility games pay out smaller amounts more frequently. Both types are available at 7cb — choose based on your budget and style.
Bonuses and Promotions
New members at 7cb receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. To claim it, make your first deposit by any method after creating your account and activate the bonus from the cashier.
The wagering requirement on the 7cb welcome bonus is 15 times. This means you need to wager 15 times the bonus amount before you can withdraw it. Playing slots is an easy way to meet this requirement. Full details are available on the terms and conditions page.
You are added to the 7cb VIP program automatically — by playing regularly you can move up from Bronze to Silver, Gold, Platinum and the highest level, Diamond. The more active you are, the faster you advance.
Bronze level offers up to 0.2% weekly cashback, Silver 0.5%, Gold 0.7%, Platinum 1.0% and Diamond up to 1.2% weekly cashback. Higher levels come with additional exclusive benefits.
Safety and Responsible Gaming
7cb protects your personal information and financial transactions with SSL encryption technology. Our platform follows fair play principles and every game runs on a certified random number generator.
No, 7cb is for players aged 21 and above only. Age is verified during registration and accounts for minors are not approved. Responsible gaming is at the centre of our policy.
If you feel your gaming habits are getting out of control, contact 7cb live chat support immediately. We offer self-exclusion, deposit limits and temporary break options. To learn more about responsible gaming, visit our responsible gaming page.
To self-exclude, send a request via 7cb's 24/7 live chat or by email. Our support team will deactivate your account for a set period or permanently. This decision is kept completely confidential.
7cb offers 24/7 live chat support in Bengali. You can also contact us by email: [email protected]. Live chat is the fastest way to get help — you will typically receive a reply in Bengali within moments.
Still have questions?
Our support team is available 7 days a week, 24 hours a day to help you in Bengali. Contact us via live chat or email — we will respond as quickly as possible.
[email protected] · 24/7 Bengali Support